Thank you for visiting our web site. We would like to make your online shopping experience simple, pleasant and maybe even.... kind of cool. The Coolhorse web site utilizes a secure server on which to place your order and give your payment information. Your credit card information is encrypted and your contact information is NEVER, EVER shared with ANYONE.

USA Shipping Charges (48 States)

Ground Shipping to the 48 states is calculated by the weight of the product(s) and is normally shipped USPS or UPS ground.  All orders $150 or larger, not including sales tax (only in Texas), will qualify for FREE SHIPPING.  Saddles shipped "Ground Shipping" are shipped free to the 48 states. There are a few exceptions of oversized or overweight products that can not be shipped free (trailers, trailer jacks, horse feeders, etc..).  On average, you can expect to be charged $9.00-$17.00 for smaller packages on orders less than $150.  You can determine your exact shipping rate before you order by placing the products you are considering into the Shopping Cart.  In the light blue box on all product pages called "Your Shopping Cart" click "Shipping Options" to calculate your shipping quote to your zip code.

USPS Priority Mail and UPS ground both normally deliver in 3-6 days throughout the United States. UPS can not ship to P.O. Boxes and would prefer "911" addresses as opposed to "Route" addresses.  USPS can deliver to P.O. Boxes and "911" addresses. Most orders received by 2:00 PM CST are shipped the same day. In the event that we are temporarily out of stock of an item, we will notify you either by email or by phone. 

Expedited Shipping in the US: Next day, 2 Day, and 3 Day shipping are also available in the United States via UPS.  Express Mail is available via USPS.  You can determine your exact shipping rate by placing the products into the shopping cart and clicking "Shipping Options?" in the light blue Shopping Cart box. This will allow you to explore the costs associated with different expedited options from both USPS and UPS before you place your order. Please remember if you are placing a "Next day" or "Second day" order online, UPS does not deliver on Saturdays and does not count the weekend as part of their time frame. Example: Next day orders placed Friday before 2:00 PM CST will most likely be received Monday afternoon. If placing that same order after 2:00 PM CST, the "second day" delivery would be scheduled for Tuesday afternoon.

Hawaii & Alaska Shipping

Hawaii and Alaska: All orders placed by our friends in Hawaii and Alaska are normally shipped USPS unless you choose other wise. You can determine your exact shipping rate before you order by placing the products you are considering in the Shopping Cart.  In the light blue box on all product pages called "Your Shopping Cart" click "Shipping Options" to calculate your shipping quote to your zip code. Sorry, we are not able to offer free shipping on orders over $150 to Hawaii and Alaska.

International Shipping

International Shipping including Canada, Australia, Norway, France, England, Germany, & Spain: All orders placed outside of the continental US will be normally be shipped USPS.  Most International shipments take an average of 7-14 days to arrive. You can check the prices of these shipping rates on our web site before you place an order. Simply add the products you are interested in to the shopping cart and then click "Shipping Options?" in the light blue Shopping Cart box on the upper right corner of any product page. After entering your country and postal code, you can then instantly see your quote for the exact freight you would be charged before you place the order. If you have any questions, feel free to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Sorry, we are not able to offer free shipping on orders over $150 to international addresses.

Drop Shipped Orders

Drop Shipped Orders: Occasionally, if we are backordered on a particular product or on some of our larger, bulkier items or special order items, we will "drop ship" them. This means it will be shipped directly from the manufacturer to you. Please allow 10-14 extra working days for all drop shipped orders.

Trailer Delivery

Trailer Shipping: Coolhorse can deliver your trailer directly to you! Shipping rates average $1.30 per mile with delivery time occurring within 7 days after purchase. Click here for more trailer delivery information and mileage calculations from your home to Amarillo, Texas.

Contact Information

Secure Shopping

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology and assures that your online order purchased with a credit card remains a secure transaction. Secure pages are marked with a gold lock icon on the bottom of your internet browser. We realize, though, that online payment methods don't appeal to everyone. Therefore, we are more than happy to take your orders by phone, fax, email (please don't send any credit card info via email), or regular mail. Even if you aren't ready to order, we would still enjoy visiting with you. After all, horses and tack are our lifestyle, and we enjoy talking about it!

Payment Methods

Visa, Master card, American Express, Discover, money orders, cashiers checks and checks are accepted on mail order. If time is crucial, we highly recommend credit cards. When placing an order using a money order, cashiers check, or regular check, we must wait until we receive actual payment before shipping. In the case of a personal check, we must also wait 10 additional days extra to verify the check clearing your bank. Drivers license and two phone numbers must be on the check. Please note that we will ship your order after receiving your check or money order.

Trailer payments are handled in several different ways. We do offer different financing sources, with approved credit. We also accept direct bank wires as well as checks and cashiers checks. Trailers must be funded in full and all checks must clear the account before we are allowed to let them leave our lot.  Click here to explore our trailer financing options.

Passwords

For your protection, we require a password for everyone that sets up an account with us. We suggest you use a word that is easy to remember because this will be required when you order with us again. We have also made it accessible to place an order as a guest. If you are wanting to use our guest option you will not have to set up a password account and can use the guest checkout option each time that you place your order with us. We will still need all of your information to complete your order except at this time you will not be asked to create a user name nor a password. As always feel free to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call us at 1-800-749-0522 with any questions.

Easy Returns

Returns and exchanges are no problem. Just download this Return & Exchange form and include it along with your order back to us. If we have a question about your return or exchange we will contact you at the phone number or email address that you provide us with on that form.

Satisfasction Guarantee : We understand that sometimes you will receive items that just are not what you were expecting, maybe the shade of color is slightly different or it just does not quite fit you or your animal like you wanted....we want you to be 100% satisfied. So if you are not completely happy with any product you order from our business, simply return it in new condition within 30 days for replacement or refund. (Sorry, does not apply to software, videos, special orders, drop ships, and custom merchandise). You will be responsible for shipping on returned items. We recommend that you use UPS, Fed Ex, DHL, or Insured US Mail to assure your returns make it back to our warehouse. We will do our best to process your return quickly. Please allow 10-14 working days from the time that you send the returned item(s). Restocking fee may apply to items that show evidence of use.

Saddle Return Policy: If you are not completely satisfied with your purchase after it arrives, please feel free to ship it back to us. Saddles must be returned to us within 7 days of when they were deliverd to receive full credit. Any longer than 7 days a 25% restocking fee will be deducted from your refund. We just ask that you pay the freight back and that you have not ridden the new saddles and that the saddles come back to us in the same shape that they were sent to you in. We stress that a full refund can only be given if the saddle is absolutely clean and shows no evidence of use. Thank you for your help on this.

Damages & Shortages : Please contact us immediately after you have inspected the package so we can notify the delivery carrier to start a claim on your package. Damages and shortages must be reported within 72 hours.

Sales Tax

Privacy Policy

It absolutely drives us crazy to end up on someone's mailing list, or an email list, that we know we didn't sign up for. In fact, we despise it!!! So with that in mind, we promise you that your personal information is never shared, sold, bartered, swapped, or given to ANYONE. No Way, No How!!!

Catalog Request

The world (and our customers) have hit a new level of speed. Information can be sent to the other side of the globe in less than a second, products can reach that same place tomorrow. It is for this exact reason that we chose to quit printing catalogs in December of 2005 and put 100% of our efforts toward this web site. How does this affect you? Faster order processing and free UPS ground shipping across the United States. Thank you for visiting our site and please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it how we can help you and your family.

A Final Note

We would like a chance to earn your business! If you have any questions or comments, please contact us today!